After-sales and warranty
2-year warranty on all products
As a testament to our confidence in NC e-bikes, every product from our warehouse comes with a 2-year warranty.
The warranty supports any issues related to our e-bikes, including fast parts replacement.
After-sales team support 7/24/365
NC's support doesn't end when the product is delivered, as we have a responsive after-sales team that can provide an effective solution within 8 hours of contact.
Dealer Training
Provide dealers with product manuals, organize regular dealer training, impart product-related knowledge and vehicle troubleshooting methods, improve dealer management theory and practice, and help dealers train relevant skills；
Assembly Guide
For dealers who purchase a complete bike, most of your bike is already assembled. We will provide tools and assembly videos, and our bikes can be assembled in less than 20 minutes.